11:11
Booking Terms & Conditions
Everything you need to know before booking with us
We’re so happy you’re booking with us!
Please take a moment to read our salon policies before confirming your appointment.
These ensure a smooth experience for both our team and clients.
🔒 Booking Policy
🔒 Booking Policy
All appointments must be booked online via our booking system.
A valid credit/debit card is required to secure your appointment.
No payment is taken upfront unless a deposit is stated.
💳 Deposits
💳 Deposits
Some services or stylists may require a non-refundable deposit.
Deposit amounts are clearly stated during the booking process.
Deposits are deducted from the final bill at your appointment.
🕒 Cancellations & Rescheduling
🕒 Cancellations & Rescheduling
Please provide at least 24 hours’ notice for cancellations or changes.
You can manage your appointment via the booking confirmation email.
Cancellations with less than 24 hours’ notice may result in a 50–100% cancellation fee.
❌ No-Shows
❌ No-Shows
No-shows will be charged 100% of the service cost to the card on file.
Clients who miss appointments without notice may be restricted from future bookings.
🕰️ Late Arrivals
🕰️ Late Arrivals
Arriving late may shorten your treatment time or lead to rescheduling.
If you’re more than 10–15 minutes late, we may need to cancel and charge a late/no-show fee.
📋 Patch Tests
📋 Patch Tests
Some treatments (e.g., lash lifts, tints) require a patch test 24–48 hours prior.
It is your responsibility to book and attend this before your appointment.
📸 Photos & Social Media
📸 Photos & Social Media
We may take photos of your treatment results for marketing purposes.
Please let us know at your appointment if you do not wish to be photographed.
💬 Questions?
💬 Questions?
If you have any questions or need help booking:
📧 Email: 11.11artistryacademy@gmail.com
📱 Instagram: @11elevenbookings
Thank you for supporting our small business! 💖